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Influential communication – does body language matter?
The fundamental purpose of influential communication is to persuade others to behave the way you want them to. This has numerous applications in sales, marketing, leadership and management. A key...
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Sales – the oldest profession
We have all been told what the oldest profession is, but of course, it is actually sales. Think about it, before someone can pay for your services they have to be sold! When I was a wet-behind-the-ears...
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The Call Centre – Smiley, Happy People (Sell)
The Call Centre – Smiley Happy People (Sell) Welcome to a new fly-on-the-wall documentary series which follows the staff of a Call Centre in Swansea. This programme is going to split opinion, as 10...
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Nine Principles of Human Communication
“Generally, when verbal and non-verbal messages contradict each other, people tend to believe the non-verbal more than the verbal messages” courtesy of De Gruyter publishing In my previous blog, I...
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